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OK, I know I have complained about this before, but when did someone decide the best way to give back change was to pour the coin change on top of the paper bills and then hand the entire mess over to the customer?!?! This pains me more than any other subject, so I thought I'd revisit the issue (click here for original article).

Last week, I was in the drive-thru at El Pollo Loco, and sure enough, the cashier tried to hand back a collection of coins perilously stacked on top of my paper change. Did he count it out to me? NOOO!!! So, a dime drops between my window and get this: he gives me a quarter and asks for 15 cents back! After about a minute of me searching my ashtray for a nickel the guy gives up and tells me to drive on.

Needless to say, none of this would've happened if he had handed me the coins first and then the paper. I told him as much but all I got in return was a stupid grin and a shrug. I don't think he even understood what I was saying. Man, this makes me mad!!!


Big Mac, my friend, this you must know:

Your special sauce comforts me so.

When I am tired you're there for me

to say hello with your patties.

The taste makes my stomach tickle.

Is that onion or one thin pickle?

Ingredients that become one

Nestled inside sesame buns.

Consistent as the morning sun

For dinner, lunch or just for fun.

At home, at work, or in the car,

You're always near and never far.

And we deserve a break today.

I'm sure we do, did somebody say?

Oh, can we go? Oh let us please!

Big Mac awaits with lettuce and cheese.


Photo © McDonald's Corp.

Being the fast food fanatic that I am, I often find myself computing the price differences in my head for ordering my lunch piecemeal and through various combos and promotions. This might sound a bit fussy and even a***-retentive (term omitted due to unappetizing nature), but everybody has their pet peeve, I always say.

The idea for this article formed today while I was enjoying a delightful repast at a local Wienerschnitzel restaurant here in Southern California. They are currently running a promo (and have been for months) for their "chili cheese dog and chili cheeseburger for $2". I asked the manager at the counter (the staff really pitches in at Wienerschnitzel) whether ordering the special and then the fries and drink ala carte was the same price or cheaper than ordering the No. 5 combo. She answered, with supreme confidence that befits a fast food manager, that there was, in fact, no difference. I promptly ordered the No. 5 for simplicity.

This is where the really picky part of the story comes in. While eating lunch, I reviewed my receipt and the menu board and tried in vain to figure out how the two different ways of ordering would come out even. In my estimation, the ala carte method would've saved me 41 cents (plus tax) over the combo's $4.79 price. To the surprise of nobody that really knows me, I went up to the manager (after eating - can't stand cold fries) and asked what I missed. I was very polite, and to her credit, she was too. She said they just raised the price of the cheeseburger and, while the price change is reflected in the combo, the $2 special remained intact. I was, therefore, right all along. Not to toot my own horn. Just doing my duty.

So this leads to my conclusion that it might start making sense to take a calculator when eating out. The myriad mixture of pricing configurations between combos, meals, packs, individual orders, super size/upgrades, etc. is enough to make anyone too dizzy to eat. My mantra is: don't let them rush you and don't take their word for it. Do your homework and you, too, could be a fast food fuss-budget!


Stephanie Allmon of the Waco Tribune-Herald (Waco, TX) recently wrote an interesting article titled "We Americans want our food NOW and fast-food is trying to kick up the pace". The article discusses the fact that many fast food chains are catering to time sensitive Americans by offering unique payment methods, timers at the counters and drive-thru windows, etc.

I believe time is a component of convenience. For some, it is extremely important. In this day and age, time truly is money for some people. Many restaurants who promote speedy service have increased business, especially during the lunch crunch.

However, in some parts of the U.S., fast food chains have successfully counter- programmed their marketing with messages like "We don't make it until you order it" (Jack In The Box). In the laid back Southern California culture where I grew up, for example, chains like In-N-Out Burger have made a 20+ minute drive-thru wait the norm. Instead of quick service, these chains emphasize the quality and freshness of their products.

McDonald's recently attempted to combine the best of both worlds, made-fresh-to-order service with McDonald's famous fast service. The results were mixed at best. Despite investing in remodeled kitchens to streamline the assembly process, it seems McDonald's patrons value speed over any perceived improvements in quality.

It will be interesting to watch these two opposing trends play out over the next year or so. Will more restaurants experiment with the fresh-to-order model, risking alienation of their convenience mantra? Or will we see even more innovative ways to get food to customers quicker? Time will tell.


I have noticed recently that several fast food chains are now attempting to separate themselves from the term "fast food", as if that's a bad label to be stuck with. A few recent examples: KFC is running ads with Jason Alexander sporting the tag line: "There's fast food. Then there's KFC." Subway has been promoting their sandwiches as a "healthy alternative to fast food" for over a year. Even Arby's is heavily pushing their Market Fresh sandwiches as a fresh choice you would not expect from a fast food restaurant.

We see this type of thing every few years as the restaurants run though their marketing cycle. during the cycle, emphasis seems to shift from, say, friendliness of staff to special menu items ("for a limited time") to convenience to healthy dining. However, I have a problem with restaurants clearly in the fast food business trying to pass themselves off as superior. Especially since even the most "healthy" most items at a fast food restaurant are not necessarily low in fat, sodium, etc. My point is that it's still fast food. And there's definitely nothing wrong with that!


One benefit of the health craze of the '80's was the fact that many of the biggest fast food chains started selling all kinds of pre-packaged salads. I don't just mean an Altoids-sized box of lettuce with a lonely tomato on top. I mean a real salad. Some restaurants event went as far as to have full-blown salad bars (e.g. Burger King & Carl's Jr.)

Alas, it seems the days of an easy break from the usual fried fare are slipping away. Burger King has discontinued salads at most of their locations. McDonald's is down to a multi-purpose salad shaker you can get with or without chicken, and even smaller chains are dropping salads and adding more burgers. Not that there's anything wrong with burgers. But even a burger-lover like me needs a break now and then.

I have been contemplating this loss ever since I visited my local Burger King, where they use the remains of their once extensive salad bar to store extra napkins, salt packets, and condiments. Like the sneeze-guard is really fulfilling it's purpose in live protecting the ketchup pump from drooling patrons.


What is Fast Food Source?

Providing fast food blogs, menus, locations and other information for over80 major chains

Since 2000, Fast Food Source has been the premier independent site dedicated to fast food lovers, offering fast food restaurant menus, and nutrition information, as well as fast food blogs, articles, forums, and fast food industry news. We offer fast food location information for over 50 cities and more than 80 fast food chains.